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Sunday, September 18
 

3:00pm EDT

Member Lounge and Workspace Open
A workspace for NFCC Members to answer emails, take calls, and meet with each other. 

Sunday September 18, 2022 3:00pm - 7:00pm EDT
Hopkins Boardroom
  Member
  • Host Organization NFCC

3:00pm EDT

Registration Open
Sunday September 18, 2022 3:00pm - 7:00pm EDT
Westin - Second Floor

5:30pm EDT

Informal Networking - Cash Bar & Free Apps! (New Location)
New location! Join us near the registration desk (top of stairs / second floor), for informal networking, with free appetizers and a cash bar for any libations! 

Sunday September 18, 2022 5:30pm - 7:30pm EDT
Westin - Second Floor

6:00pm EDT

DC Sightseeing Bus & Walking Tour (Pre-Registration Required)
We will meet in the Westin Alexandria Lobby and will be dropped back off at the front after the tour.

We will load the bus at 6:15pm and the tour will last until about 8:15pm, then we will return to the hotel around 8:30pm.

This bus tour will be a fun excursion through our nation's capitol, as we stop and even walk around some important and historical attractions. Hosted by NFCC's own Tim Madigan, you can enjoy the sunset while hopping between monuments on this bus walking tour through Washington, DC.

***Pre-registration required!

Not pre-registered but want to come? Join us in the lobby at 6:15pm and if we have any seats available, we'll fit you in!

Sunday September 18, 2022 6:00pm - 9:00pm EDT
Westin Hotel Lobby
  Offsite
  • Host Organization NFCC
 
Monday, September 19
 

TBA

WiFi Info
Just a reminder our free WiFi in the conference space is:
Network: NFCC Connect
Password: GetConnected!


Monday September 19, 2022 TBA

8:00am EDT

Coffee Break in Exhibitor Showcase
Monday September 19, 2022 8:00am - 10:30am EDT
Westin - Second Floor
  Food & Beverage
  • Host Organization NFCC

8:00am EDT

Registration Open
Monday September 19, 2022 8:00am - 5:00pm EDT
Westin - Second Floor

8:00am EDT

Member Lounge and Workspace Open
A workspace for NFCC Members to answer emails, take calls, and meet with each other. 

Monday September 19, 2022 8:00am - 7:00pm EDT
Hopkins Boardroom
  Member
  • Host Organization NFCC

9:00am EDT

Exhibitor Showcase Open
Monday September 19, 2022 9:00am - 5:00pm EDT
Westin - Second Floor
  Exhibits
  • Host Organization NFCC

10:30am EDT

New Attendee Networking
Monday September 19, 2022 10:30am - 11:00am EDT
Banneker
  Networking
  • Host Organization NFCC

11:00am EDT

Board of Trustees Meeting (New Location - Bell)
Monday September 19, 2022 11:00am - 12:30pm EDT
Bell
  Invitation Only
  • Host Organization NFCC

11:45am EDT

Lunch
Monday September 19, 2022 11:45am - 1:00pm EDT
Edison EFG
  Food & Beverage
  • Host Organization NFCC

1:00pm EDT

Creditor Relations Mingle
Open to all!

Monday September 19, 2022 1:00pm - 1:30pm EDT
Wright
  Networking
  • Host Organization NFCC

1:45pm EDT

Opening Session
Opening Remarks to kick off the 2022 NFCC Connect Conference!

You will hear from Debbie Bianucci and Scott, Jeff Faulkner, Jenn Pizi, Mike Croxson, Amy Cruz Cutts and Bruce McClary, welcoming you to the 2022 NFCC Connect Conference.

Speakers
MC

Michael Croxson

President and CEO, CESI
avatar for Bruce McClary

Bruce McClary

SVP of Membership, NFCC
JF

Jeff Faulkner

CFO, NFCC
This is a brief bio.
avatar for Jenn Pizi

Jenn Pizi

COO, NFCC


Monday September 19, 2022 1:45pm - 3:00pm EDT
Edison D
  Plenary
  • Host Organization NFCC

3:00pm EDT

Executive Roundtable (NFCC Member Agency Executives Only)
NFCC Member Agency Executives Only

Monday September 19, 2022 3:00pm - 4:00pm EDT
Edison D

3:30pm EDT

Break in Exhibitor Showcase
Monday September 19, 2022 3:30pm - 5:00pm EDT
Westin - Second Floor
  Exhibits
  • Host Organization NFCC

4:00pm EDT

NFCC Annual Meeting (Members Only)
Monday September 19, 2022 4:00pm - 5:30pm EDT
Edison D
  Member
  • Host Organization NFCC

5:00pm EDT

Welcome Reception
Monday September 19, 2022 5:00pm - 7:15pm EDT
Westin - Second Floor
  Networking
  • Host Organization NFCC
 
Tuesday, September 20
 

TBA

WiFi Info
Just a reminder our free WiFi in the conference space is:
Network: NFCC Connect
Password: GetConnected!


Tuesday September 20, 2022 TBA

7:30am EDT

Breakfast
Tuesday September 20, 2022 7:30am - 9:30am EDT
Edison EFG
  Food & Beverage
  • Host Organization NFCC

7:30am EDT

Member Lounge and Workspace Open
A workspace for NFCC Members to answer emails, take calls, and meet with each other. 

Tuesday September 20, 2022 7:30am - 4:00pm EDT
Hopkins Boardroom
  Member
  • Host Organization NFCC

7:30am EDT

Registration Open
Tuesday September 20, 2022 7:30am - 4:00pm EDT
Westin - Second Floor

8:00am EDT

Break in Exhibitor Showcase
Tuesday September 20, 2022 8:00am - 10:45am EDT
Westin - Second Floor
  Exhibits
  • Host Organization NFCC

8:00am EDT

Creditor Hopsitality Suite & Workspace
A private room for creditors to host private meetings & conversations. Signup required. Stop by registration if you would like to signup. 

Tuesday September 20, 2022 8:00am - 4:00pm EDT
Carver
  Invitation Only
  • Host Organization NFCC

8:00am EDT

Exhibitor Showcase Open
Tuesday September 20, 2022 8:00am - 4:15pm EDT
Westin - Second Floor
  Exhibits
  • Host Organization NFCC

9:45am EDT

Plenary Session: The Multicultural Wealth Gap
A discussion of the issues impacting the wealth gap for Black and Multicultural communities with perspectives from a variety of subject matter experts, organizations and institutions working to address the challenges and obstacle that exist.

Moderator: Hermond Palmer
Panelists: Aimee Griffin, Jenn Pizi, and Patrice A Ficklin

Speakers
avatar for Aimee Griffin

Aimee Griffin

Principal, The Griffin Firm PLLC
Attorney Aimee Griffin, the founder/President of the Association of Black Estate Planning Professionals, Inc., an organization committed to bridging the racial wealth gap through collaboration and capacity building of financial professionals and economic education is the principal... Read More →
avatar for Hermond Palmer

Hermond Palmer

Vice President of Housing Programs, NFCC
Hermond Palmer is the Vice President of Outreach and Inclusion for the National Foundation for Credit Counseling. A classically trained marketer, he has been leading marketing, business development and multicultural engagement programs for over twenty-five years. He leads the Envisioning... Read More →
avatar for Jenn Pizi

Jenn Pizi

COO, NFCC
avatar for Patrice Ficklin

Patrice Ficklin

Fair Lending Director, Consumer Financial Protection Bureau (CFPB)
Patrice Alexander Ficklin is the founding director of the Office of Fair Lending & Equal Opportunity at the Consumer Financial Protection Bureau.  Ms. Ficklin’s office leads and directs the CFPB’s efforts to ensure fair, equitable and nondiscriminatory access to credit for consumers... Read More →


Tuesday September 20, 2022 9:45am - 11:15am EDT
Edison D
  Plenary
  • Host Organization NFCC

11:15am EDT

Plenary Session: Housing Stability Counseling Program: Best Practices to Gain Maximum Impact
The goal of this panel discussion is to encourage and support agencies who are struggling with providing counseling under their HSCP grant by providing an overview of the program, commentary from agencies who have been successful in utilizing their grant, discussing the hurdles that we’ve overcome, demystifying the requirements to reach Level 2 counseling, highlighting successful marketing strategies and much more.

Panelists: Christopher Vialae, Sam Hohman, Tonya Tyler and Tom De Poy

Speakers
avatar for Sam Hohman

Sam Hohman

CEO, Credit Advisors Foundation
TM

Tim Madigan

Director, Accounting & Federal Grants, NFCC
avatar for Christopher Viale

Christopher Viale

President & CEO, Cambridge Credit Counseling Corp
avatar for Tom De Poy

Tom De Poy

SVP, Money Management International
avatar for Tonya Tyler

Tonya Tyler

Tonya Tyler is the Vice President (VP) of Operations for the National Initiatives Division at NeighborWorks.  Prior to her current role, Tonya was the VP of the National Foreclosure Mitigation Counseling (NFMC) Program where she managed the final year of the programs’ appropriation... Read More →


Tuesday September 20, 2022 11:15am - 12:00pm EDT
Edison D
  Plenary
  • Host Organization NFCC

12:00pm EDT

Lunch
Tuesday September 20, 2022 12:00pm - 1:00pm EDT
Edison EFG
  Food & Beverage
  • Host Organization NFCC

1:15pm EDT

Plenary: How to Make a difference with Inclusion, Diversity, Equity and Access (IDEA), by Greenpath
The issue of diversity and inclusion shouldn’t feel heavy or intimidating. GreenPath will share insights, suggestions, and resources that all credit counseling agencies can use.

They’ll talk about applying the IDEA lens to workforce recruitment, retention, and development. They’ll also discuss how to better understand and meet the needs of underserved populations. You’ll walk away with ideas, tools and approaches that are light lifts, easy to implement and will make a real difference.

Panelists: Ledonna Cook, Kelly Figuroa, Alexandra Cisneros and Omari Hall


Speakers
avatar for Alexandra Cisneros

Alexandra Cisneros

Learning Experience Designer, GreenPath Financial Wellness
Alexandra is a Bilingual Learning Experience Designer with over eight years of experience in Financial Education and Counseling. She is passionate about intentionally designing education and services that meet diverse needs.
avatar for LaDonna Cook

LaDonna Cook

Manager of Program Performance & Quality, GreenPath Financial Wellness
LaDonna is the Manager of Program Performance and Quality Assurance at GreenPath Financial Wellness where she is noted for her inspirational and collaborative approach to leadership. LaDonna believes in the power of diverse representation in workspaces and all walks of life and is... Read More →
avatar for Kelly Figueroa

Kelly Figueroa

Quality Assurance Specialist, GreenPath Financial Wellness
I am a Spanish Bilingual Program Performance and Quality Assurance Specialist. My passion is building bridges of connection between clients, staff members and stakeholders. Do you speak Spanish? I would love to connect. Is your agency blessed with Spanish bilingual employees? I would... Read More →
KH

Kristen Holt

President & CEO, GreenPath Financial Wellness


Tuesday September 20, 2022 1:15pm - 2:15pm EDT
Edison D
  Plenary
  • Host Organization NFCC

2:30pm EDT

Plenary Session: Multicultural Homeownership
A discussion of issues impacting access to multicultural homeownership and what is being done to address the expanding homeownership gap.

Moderator: Hermond Palmer
Panelists: Jenn Pizi, Aimee Griffin andThomas Dombrowski

Speakers
avatar for Aimee Griffin

Aimee Griffin

Principal, The Griffin Firm PLLC
Attorney Aimee Griffin, the founder/President of the Association of Black Estate Planning Professionals, Inc., an organization committed to bridging the racial wealth gap through collaboration and capacity building of financial professionals and economic education is the principal... Read More →
avatar for Tom Dombrowski

Tom Dombrowski

Housing Outreach Manager, Freddie Mac
Thomas Dombrowski is a 25-year veteran of the mortgage industry. He currently serves as an Affordable Lending Manager with Freddie Mac’s Housing Insights and Solutions Department.  Tom began his cumulative 18-year career with Freddie Mac, as a national training manager working... Read More →
avatar for Hermond Palmer

Hermond Palmer

Vice President of Housing Programs, NFCC
Hermond Palmer is the Vice President of Outreach and Inclusion for the National Foundation for Credit Counseling. A classically trained marketer, he has been leading marketing, business development and multicultural engagement programs for over twenty-five years. He leads the Envisioning... Read More →
avatar for Jenn Pizi

Jenn Pizi

COO, NFCC


Tuesday September 20, 2022 2:30pm - 3:30pm EDT
Edison D
  Plenary
  • Host Organization NFCC

2:30pm EDT

NFCC Creditor Relations Office Hours
Stop by and talk with Larry, Alice and Chris Viale.

Tuesday September 20, 2022 2:30pm - 5:00pm EDT
Whitney
  Invitation Only
  • Host Organization NFCC

3:00pm EDT

HUD Office Hours
HUD Office Hours
Get Your HUD Questions Answered Here on-site!

Stop by registration to signup for an office hours time slot!

Meet one on one with HUD’s Housing Counseling policy and compliance staff and NFCC’s compliance officer for the NFCC HUD-approved network agencies. Terri Ames, Phyllis Ford, and Margo Mitchell will address your unique challenges and specific issues as it pertains to HUD’s housing counseling policies and compliance issues.
 

Speakers
avatar for Terri Ames

Terri Ames

Housing Program Specialist, US Department of Housing and Urban Development
Terri Ames is a Housing Program Specialist in the Office of Housing Counseling at the U.S. Department of Housing and Urban Development (HUD). Her work focuses on leading policy initiatives with the Housing Counseling Policy and Grant Administration Team while overseeing several portfolios... Read More →
avatar for Margo Mitchell

Margo Mitchell

Consultant, NFCC
Margo Mitchell started her career with a local financial institution in Oklahoma. Over the next ten years+, she was progressively promoted into positions with more responsibilities including the overall management of the credit card division. Margo then moved to the non-profit world... Read More →


Tuesday September 20, 2022 3:00pm - 6:00pm EDT
Bell
  Invitation Only
  • Host Organization NFCC

3:30pm EDT

Break in Exhibit Hall
Tuesday September 20, 2022 3:30pm - 4:15pm EDT
Westin - Second Floor
  Exhibits
  • Host Organization NFCC

4:00pm EDT

Plenary Session: Expanding Your Outreach Through the Faith-Based Alliance
This panel will present a discussion of the NFCC’s Faith-Based Alliance program. Key points covered will be the objectives and strategies of the program, tactics used, and benefits realized by participating parties. Counselor and strategic partner perspectives will be offered as well as details regarding new enhancements to the program.

Moderator: Hermond Palmer
Panelists: Pastor Cedric Jones, Associate Pastor Kevin Murphy, and Monda Webb

Speakers
avatar for Assoc. Pastor Kevin Murphy

Assoc. Pastor Kevin Murphy

Associate Pastor, Enon Tabernacle Baptist Church
Reverend Kevin H. Murphy serves as the Associate Pastor of Illumination (Discipleship) at the Enon Tabernacle Baptist Church of Philadelphia PA, under the leadership of the Senior Pastor Reverend Dr. Alyn E. Waller. Reverend Murphy provides pastoral leadership to fifteen Christian... Read More →
avatar for Monda Webb

Monda Webb

Affordable Housing Manager, Freddie Mac
Currently a Single Family Affordable Housing Manager at Freddie Mac, Monda Webb personifies the trifecta of experience in the mortgage finance industry. A licensed real estate agent/Realtist since 2003 (residential), a former Senior Trainer (CRA) and Marketing Communications Manager... Read More →
avatar for Hermond Palmer

Hermond Palmer

Vice President of Housing Programs, NFCC
Hermond Palmer is the Vice President of Outreach and Inclusion for the National Foundation for Credit Counseling. A classically trained marketer, he has been leading marketing, business development and multicultural engagement programs for over twenty-five years. He leads the Envisioning... Read More →
avatar for Pastor Cedric Jones

Pastor Cedric Jones

Pastor, Mount Zion Baptist Church of Philadelphia
Rev. Cedric H. Jones, Jr. is the Senior Pastor of the Mount Zion Baptist Church of Philadelphia - a large, vibrant urban congregation with public ministries in health, education and economics. In 2009 he became the 4th pastor in the church's now 108-year history, after serving as... Read More →


Tuesday September 20, 2022 4:00pm - 5:00pm EDT
Edison D
  Plenary
  • Host Organization NFCC

6:00pm EDT

NFCC Awards of Excellence Reception
Tuesday September 20, 2022 6:00pm - 7:30pm EDT
Edison D
  Networking
  • Host Organization NFCC

6:40pm EDT

Awards of Excellence Presentation
Tuesday September 20, 2022 6:40pm - 7:00pm EDT
Edison D
  Networking
  • Host Organization NFCC
 
Wednesday, September 21
 

TBA

WiFi Info
Just a reminder our free WiFi in the conference space is:
Network: NFCC Connect
Password: GetConnected!


Wednesday September 21, 2022 TBA

7:30am EDT

Breakfast
Wednesday September 21, 2022 7:30am - 8:15am EDT
Edison EFG
  Food & Beverage
  • Host Organization NFCC

7:30am EDT

Member Lounge and Workspace Open
Wednesday September 21, 2022 7:30am - 1:00pm EDT
Hopkins Boardroom
  Member
  • Host Organization NFCC

8:30am EDT

Plenary Session: “College Debt Challenges” How Did We Get Here and How Can NFCC Member Agencies Help?
Moderator: Barry Coleman
Panelists: Marty Lynch, George Janas, Greg Pottieger and Jessica Blais



Speakers
avatar for Jessica Blais

Jessica Blais

Senior Vice President, Marketing, NFCC
Jessica Blais serves as Senior Vice President of Marketing at NFCC. As a member of the leadership team, she oversees all marketing initiatives, working closely with the communications team to develop strategies to ensure that NFCC values are reflected in public relations and advertising... Read More →
ML

Marty Lynch

Compliance Manager/Director of Education, Cambridge Credit Counseling Corp
GJ

George Janas

President & CEO, Consumer Debt Counselors, Inc.
avatar for Barry Coleman

Barry Coleman

VP of Counseling and Education, NFCC
Barry has nearly 20 years of experience in the credit counseling industry. He supports NFCC member agencies by developing and implementing NFCC counseling and education programs, including member counselor certification. Barry is a subject matter expert in financial education and... Read More →


Wednesday September 21, 2022 8:30am - 9:45am EDT
Edison D
  Plenary
  • Host Organization NFCC

10:00am EDT

Plenary Session: Performance Review in Partnership, by HUD Office of Housing Counseling
What’s new at HUD and the Office of Housing (OHC)

Equity and Housing Counseling
Partnerships with Minority Serving Institutions and Historically Black Colleges and Universities (HBCUs)
Access to housing counseling agencies using HUD’s new locator tool
Housing Counseling Updates: Certification, NOFA, Housing Counseling Advisory Board


Performance Review in Partnership (9910 compliance and technical assistance)
Communications with your HUD/POC
HUD Reporting Requirements (9902)

Panelists: Terri Ames and Margo Mitchell

Speakers
avatar for Terri Ames

Terri Ames

Housing Program Specialist, US Department of Housing and Urban Development
Terri Ames is a Housing Program Specialist in the Office of Housing Counseling at the U.S. Department of Housing and Urban Development (HUD). Her work focuses on leading policy initiatives with the Housing Counseling Policy and Grant Administration Team while overseeing several portfolios... Read More →
avatar for Margo Mitchell

Margo Mitchell

Consultant, NFCC
Margo Mitchell started her career with a local financial institution in Oklahoma. Over the next ten years+, she was progressively promoted into positions with more responsibilities including the overall management of the credit card division. Margo then moved to the non-profit world... Read More →


Wednesday September 21, 2022 10:00am - 11:00am EDT
Edison D
  Plenary
  • Host Organization NFCC

11:00am EDT

Closing Remarks
Led by Jenn Pizi, join us in closing out the 2022 NFCC Connect conference!

Speakers
avatar for Jenn Pizi

Jenn Pizi

COO, NFCC


Wednesday September 21, 2022 11:00am - 11:15am EDT
Edison D
  Plenary
  • Host Organization NFCC
 
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